Service Delivery Manager
CoStar Group
Cremorne
2 days ago
Service Delivery Manager
CoStar Group seeks a Service Delivery Manager to lead the delivery and performance of a high-impact SaaS platform for Domain clients. Based in Cremorne, Australia, this hybrid role requires building trusted partnerships with senior stakeholders and driving operational excellence. The ideal candidate has ITIL certification and SaaS experience.
Hybrid
Full-time
Entry Level
ITIL
ServiceNow
Salary
Not specified
Core Qualifications
Technical (Must-have)
ITILServiceNow
Soft Skills
relationship managementcommunicationstakeholder managementorganizational skills
Preferred Qualifications
Tools (Nice-to-have)
ServiceNow
Key Responsibilities
- Own end-to-end service delivery across BAU operations ensuring performance, stability and customer success.
- Act as the primary client contact, building strong executive relationships and managing escalations.
- Lead service governance forums providing clear reporting, driving prioritisation and managing risks and issues.
- Partner with Product and Engineering teams to ensure customer feedback informs platform enhancements.
- Establish and maintain scalable service delivery frameworks.
- Track service performance through dashboards, reporting and KPIs.
- Manage demand planning, service improvements and change impacts.
- Contribute to a high-performing, collaborative team culture.
Service Delivery ManagerSaaSITILDomainCoStar GroupHybridFull-timeCremorneAustraliaTechnology