CX Team Leader
CoStar Group
Pyrmont
1 week ago
CX Team Leader
Domain, part of CoStar Group, seeks a CX Team Leader to lead and mentor a customer support team while handling hands-on support for real estate agents. This hybrid role in Pyrmont, Australia requires experience in fast-paced customer service or tech support at a team leader level.
Hybrid
Full-time
Lead
Salary
Not specified
Core Qualifications
Soft Skills
leadershipmentoringcommunicationproblem solvingresilienceteam collaborationcoaching
Preferred Qualifications
Technical (Nice-to-have)
SaaSContact centreReal EstatePropTechOnline SalesAdvertising Sales
Key Responsibilities
- Be a trusted partner - solve problems and champion accounts for Real Estate agents
- Master the art of connection - manage inbound enquiries across phone, live chat, and email
- Drive customer love - become a product guru and coach team to deliver exceptional support
- Lead the way - balance hands-on queue work with leading the team, monitoring workloads and making resourcing decisions
- Grow future stars - mentor and coach team to hit performance benchmarks, deliver onboarding and training
- Tackle the tricky stuff - resolve complex Level 2 enquiries, escalations, and complaints
- Energise the crew - support incentives, competitions, and team activities
CX Team LeaderCustomer SupportTeam LeaderPropTechReal EstateSaaSHybridPyrmontAustralia