Team Leader Digital Home Lending Aquisition
Commonwealth Bank
Sydney
3 days ago
Team Leader Digital Home Lending Aquisition
Team Leader Digital Home Lending role at Commonwealth Bank in Sydney, Australia. Leads a team delivering digitally assisted home lending, leveraging automation and continuous improvement. Requires home buying knowledge and team leadership experience.
Hybrid
Full-time
Senior
Home Lending
Automation
Salary
Not specified
Core Qualifications
Technical (Must-have)
home lendingautomationdigital lending
Soft Skills
coachingleadershippeople managementchange managementgrowth mindsetcollaborationcustomer satisfactionproblem solving
Key Responsibilities
- Provide coaching and development to direct reports to meet performance targets
- Manage team to ensure customer milestones are completed for home loan process
- Conduct call quality monitoring and provide feedback
- Manage complex enquiries and complaints
- Assist in implementation of policies and procedures for contact center
Team LeaderDigital Home LendingFinancial ServicesSydneyHybridCoachingCustomer Experience