Senior Manager, Customer Success - Commercial Cards

Commonwealth Bank

Sydney

2 days ago

Sydney

2 days ago

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Senior Manager, Customer Success - Commercial Cards

Senior Manager, Customer Success for Commercial Cards at Commonwealth Bank in Sydney, Australia. Leads execution of Customer Success strategy, portfolio growth, and customer experience. Requires 10+ years experience in commercial cards, transaction banking, or payments.

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Hybrid

Full-time

Director

Commercial Cards

Transaction Banking

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

Hybrid

Experience Required

10 years

Employment Type

Full-time

Experience Level

Senior Manager

Core Qualifications

Technical (Must-have)

commercial cardstransaction bankingpayments

Soft Skills

communicationstakeholder managementproblem-solvingdata-driven mindsetcommercial acumen

Key Responsibilities

•Develop and execute the Customer Success strategy to drive card growth, utilisation, and customer satisfaction across large business/institutional segments.
•Partner with frontline and TBS teams to support new-to-bank acquisitions, cross-sell, and complex deals.
•Lead pre-sales support, including pricing for strategic opportunities, contributing to RFPs and pitches, and solutioning with clients.
•Champion the voice of the customer, using insights and feedback to inform product and journey strategy and improvements.
•Drive product knowledge and capability uplift across frontline teams.
•Translate customer pain points into problem solving opportunities with customers and potential customers.
•Deliver committed initiatives in line with Crew/EBB priorities.
•Maintain strong risk and compliance discipline in line with Group policies.
•Build and maintain effective stakeholder relationships across Product, Distribution, Service teams, Risk and Marketing.

Senior ManagerCustomer SuccessCommercial CardsTransaction BankingPaymentsFinancial ServicesSydneyHybridFull-time

Key Responsibilities

•Develop and execute the Customer Success strategy to drive card growth, utilisation, and customer satisfaction across large business/institutional segments.

•Partner with frontline and TBS teams to support new-to-bank acquisitions, cross-sell, and complex deals.

•Lead pre-sales support, including pricing for strategic opportunities, contributing to RFPs and pitches, and solutioning with clients.

•Champion the voice of the customer, using insights and feedback to inform product and journey strategy and improvements.

•Drive product knowledge and capability uplift across frontline teams.

•Translate customer pain points into problem solving opportunities with customers and potential customers.

•Deliver committed initiatives in line with Crew/EBB priorities.

•Maintain strong risk and compliance discipline in line with Group policies.

•Build and maintain effective stakeholder relationships across Product, Distribution, Service teams, Risk and Marketing.