Senior Change Manager
Commonwealth Bank
Sydney
3 days ago
Senior Change Manager
Senior Change Manager needed for Complaints Transformation Crew in Sydney. Full-time hybrid role at Commonwealth Bank requiring expertise in change management, stakeholder management, and delivery of complex initiatives in financial services.
Hybrid
Full-time
Senior
AI-enabled Solutions
Change Methodologies
Salary
Not specified
Core Qualifications
Technical (Must-have)
AI-enabled solutionschange methodologies
Soft Skills
senior stakeholder managementnegotiationcommunicationproblem solvingautonomyresilienceadaptabilityrisk mindset
Key Responsibilities
- Lead and execute delivery of change solutions cross-functionally, acting as trusted advisor to delivery teams, stakeholders and senior leaders.
- Assess Crew portfolio and allocate change resources, balancing initiative complexity against capacity.
- Facilitate and execute change management activities grounded in human-centred design and colleague/customer insights.
- Lead senior stakeholder management across GM+ forums, including preparing and delivering executive-level updates.
- Conduct detailed change impact assessments covering business and Group-wide impacts, people risks, regulatory obligations.
- Facilitate change workshops, deliver leader enablement and support end user training.
- Transition change into BAU by establishing clear business ownership, formal handover routines and metrics.
- Report on change portfolio, risk, manual processes, team capacity and escalations.
- Collaborate across Change Management Chapter Area and Practice to drive knowledge sharing.
Senior Change ManagerFinancial ServicesComplaints TransformationChange ManagementHybridSydney