Product Manager, Debit Products
Commonwealth Bank
Sydney
1 week ago
Product Manager, Debit Products
Product Manager role managing debit card portfolio for CommBank's Retail Banking Services in Sydney. Focus on customer value, revenue growth, and operational excellence through customer insights and data-driven features.
Hybrid
Full-time
Senior
Salary
Not specified
Core Qualifications
Soft Skills
commercial mindsetanalytical skillsproblem-solving skillscommercial acumen
Key Responsibilities
- Use customer insights, complaints, and data to identify opportunities to drive customer value
- Champion customer experience across all touchpoints, including physical cards, digital wallets, and app controls
- Enhance end-to-end debit card journeys, ensuring clarity and consistency across all touchpoints
- Act as the single point of accountability for debit card features across channels (App, NetBank, and operational tools)
- Support servicing processes, including lost or stolen cards, replacements, disputes, blocks, and limits, addressing customer pain points and operational risks
Product ManagerDebit ProductsFinancial ServicesPaymentsCardsTransaction BankingRetail BankingSydneyHybrid