Operations Manager, Truyu
Commonwealth Bank
Sydney
1 week ago
Operations Manager, Truyu
Truyu is seeking a Customer Operations Manager to lead daily operations and customer communications for their digital identity protection tool. The role requires experience in fast-paced environments, preferably fintech, and a proactive mindset. Based in Sydney, it offers flexible work and a hybrid model.
Hybrid
Full-time
Senior
HubSpot
Salary
Not specified
Core Qualifications
Soft Skills
organisational skillscommunication skillsproactive mindsetstakeholder engagementrelationship managementproblem-solvingmultitasking
Tools (Must-have)
HubSpot
Preferred Qualifications
Tools (Nice-to-have)
AI tools
Key Responsibilities
- Lead day-to-day operations for Truyu, overseeing all customer communications
- Ensure all customer enquiries are responded to quickly and drive continuous uplift to the customer experience
- Work closely with product and engineering colleagues to address customer queries
- Collaborate with cross-functional teams including marketing, product, and compliance to support Truyu’s strategic goals
- Support in delivery of internal communications, reporting and administrative tasks
- Driving operational improvement and leveraging technology and automation to streamline and scale
- Supporting with ad-hoc administration tasks as required
Operations ManagerCustomer OperationsFintechStartupHybridSydneyCustomer ServiceHubSpotIdentity ProtectionFraud Prevention