Customer Service Specialist - Aftercare
Commonwealth Bank
Perth
2 days ago
Customer Service Specialist - Aftercare
CommBank's Business Banking Operations team seeks a Customer Service Specialist for post-settlement commercial loan tasks. Based in Perth, Australia, this hybrid role involves high-volume aftercare processing and stakeholder collaboration. Requires lending process experience and strong customer service skills.
Hybrid
Full-time
Senior
Commercial Lending
Business Banking
Salary
Not specified
Core Qualifications
Technical (Must-have)
Commercial lendingBusiness bankingRetail operations lending
Soft Skills
Customer serviceAttention to detailWork ethicTeam orientationContinuous improvement mindsetRelationship building
Key Responsibilities
- Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issues
- Identifying opportunities to improve the processes within your team or work area
- Undertaking investigations in respect to customer requests and/or as a result of transactional or exception-based issues
- Contributing to and/or completing reconciliations
- Completing general administrative duties as required
- Practising prudent risk management by identifying and responding to business risks
Customer ServiceCommercial LendingAftercareBusiness BankingOperationsHybridFull-timeFinancial Services