Customer Service Specialist
Commonwealth Bank
Melbourne
2 days ago
Customer Service Specialist
Customer Service Specialist needed for Estate Settlement and Services team in Melbourne. The role handles inbound enquiries regarding deceased estate matters, providing empathy and support to customers during difficult times. Requires hybrid work model with 1 day in office and 4 days remote.
Hybrid
Full-time
Senior
Salary
Not specified
Core Qualifications
Soft Skills
empathyemotional intelligencecommunicationproblem-solvingresilienceadaptabilitycompassionprofessionalism
Key Responsibilities
- Provide a high level of empathy and emotional intelligence during all customer interactions
- Support internal and external customers with a broad range of complex banking enquiries and complaints
- Demonstrate strong analytical and problem-solving skills
- Deliver exemplary customer service aligned with SOPs and quality standards
- Triage and escalate enquiries appropriately based on customer needs and business requirements
- Achieve or exceed individual and team performance targets
- Build and maintain strong professional relationships across business units to support broader team objectives
Customer ServiceEstate SettlementFinancial ServicesHybridMelbourneEmpathyProblem-Solving