Customer Success Manager - Public Sector

Canva

Sydney

3 days ago

Sydney

3 days ago

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Customer Success Manager - Public Sector

Canva is seeking a Customer Success Manager for the Public Sector to build strategic partnerships with government, higher education, and not-for-profit organizations. The role focuses on driving adoption, retention, and growth while navigating complex customer environments. Ideal candidates have experience in customer success or account management, especially with public sector or complex enterprise customers.

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Hybrid

Full-time

Entry Level

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

Hybrid

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Soft Skills

communicationcollaborationproactiveadaptabilityrelationship buildingproblem solving

Key Responsibilities

•Growing strategic public sector partnerships: Build trusted relationships with senior stakeholders across government, higher education, and not-for-profit organisations, helping them unlock more value from Canva.
•Driving adoption, retention, and growth: Develop success plans and account strategies that support customer goals, increase engagement, manage renewals, and identify expansion opportunities.
•Demonstrating Canva’s impact: Use product usage data, customer insights, and business outcomes to tell compelling value stories that influence decision-making and prove ROI.
•Navigating complex customer environments: Understand procurement cycles, funding models, governance requirements, stakeholder changes, and adoption risks, then build clear plans to keep partnerships on track.
•Partnering cross-functionally: Work with Sales, Product, Marketing, Education, Support, and other teams to champion public sector customer needs and shape how Canva supports this segment.

Customer Success ManagerPublic SectorGovernmentHigher EducationNot-for-profitSalesHybridCanvaStrategic PartnershipsAdoption

Key Responsibilities

•Growing strategic public sector partnerships: Build trusted relationships with senior stakeholders across government, higher education, and not-for-profit organisations, helping them unlock more value from Canva.

•Driving adoption, retention, and growth: Develop success plans and account strategies that support customer goals, increase engagement, manage renewals, and identify expansion opportunities.

•Demonstrating Canva’s impact: Use product usage data, customer insights, and business outcomes to tell compelling value stories that influence decision-making and prove ROI.

•Navigating complex customer environments: Understand procurement cycles, funding models, governance requirements, stakeholder changes, and adoption risks, then build clear plans to keep partnerships on track.

•Partnering cross-functionally: Work with Sales, Product, Marketing, Education, Support, and other teams to champion public sector customer needs and shape how Canva supports this segment.