Business System Analyst - Customer Support/CX platform
Canva
Sydney
6 days ago
Business System Analyst - Customer Support/CX platform
Canva is seeking a Business System Analyst for its Customer Support/CX platform team based in Sydney. The role involves designing and managing customer support tools, bridging technical and business teams, and leading projects. Candidates need 3-5 years of experience with CX platforms and strong communication skills.
Hybrid
Full-time
Senior
Zendesk
SaaS Tools
Salary
Not specified
Core Qualifications
Technical (Must-have)
ZendeskSaaS toolsCX platforms
Soft Skills
communicationproblem-solvingattention to detailcuriositycollaboration
Key Responsibilities
- Design and build technical SaaS solutions from business problems
- Configure and customise third-party customer support tools
- Create clear documentation for systems
- Partner with support teams to understand their needs
- Explain technical concepts in simple language
- Build strong relationships across the organisation
- Lead projects for new features and improvements
- Manage relationships with CX platform providers
- Participate in business reviews and improvement discussions
- Identify and automate repetitive tasks
Business System AnalystCustomer SupportCX platformSaaSZendeskHybridSydneyCanvaInformation Technology