Business System Analyst - Customer Support/CX platform
Canva
Melbourne
6 days ago
Business System Analyst - Customer Support/CX platform
Canva is seeking a Business System Analyst for its Customer Support/CX platform team in Melbourne. The role involves designing and building technical SaaS solutions, configuring third-party customer support tools, and bridging technology with people. Requires 3-5 years of experience with CX platforms and strong communication skills.
Hybrid
Full-time
Senior
SaaS Tools
Customer Support Platforms
Salary
Not specified
Core Qualifications
Technical (Must-have)
SaaS toolscustomer support platformsCX platformsZendesk
Soft Skills
communicationproblem solvingattention to detailcuriositycollaborationrelationship buildingvendor management
Key Responsibilities
- Design and build technical SaaS solutions from business problems
- Configure and customise third-party customer support tools
- Create clear documentation for systems
- Partner with support teams to understand their needs
- Explain technical concepts in simple language
- Lead projects for new features and improvements
- Manage system lifecycle and monitor health
- Manage relationships with CX platform providers
- Evaluate new tools and technologies
- Build automation solutions to reduce manual tasks
Business System AnalystCustomer SupportCX platformSaaSZendeskHybridMelbourneCanva