Fraud Ops Team Lead
bunq
Amsterdam
1 week ago
Fraud Ops Team Lead
Lead the first-line defense against fraud at bunq, managing and scaling the Fraud Operations team in Amsterdam. Requires experience in fraud prevention, team leadership, and a proactive, AI-first mindset.
Hybrid
Full-time
Lead
Fraud Prevention
AML
Salary
Not specified
Core Qualifications
Technical (Must-have)
Fraud PreventionAMLCompliance
Soft Skills
empathyemotional intelligencestructured thinkingtenacityproactive mindsetcommunicationinvestigative mindsetdata-driven decision makingoperational planningtechnology affinity
Key Responsibilities
- Drive operational excellence by leading a high-performing team, setting clear goals, optimizing processes for speed and accuracy, and removing blockers.
- Own the entire fraud case journey from initial flag and investigation to final resolution, including all user and third-party communications.
- Drive quality and empathy, ensuring every investigation meets high quality standards and user interactions are handled with care.
Fraud OperationsTeam LeadBankingFinanceAmsterdamHybridFull-timeFraud PreventionAMLCompliance