Senior Technical Account Manager (Food & Nutrition)

Salary

Core Qualifications

Key Responsibilities

• •Manage and grow existing customer accounts while developing new business opportunities
• •Identify and develop new product and market opportunities to drive business growth and market share
• •Achieve sales targets through proactive customer engagement using face-to-face, digital, and hybrid communication channels
• •Increase GP and portfolio penetration through cross-selling, range-selling, and value-based pricing strategies
• •Identify high-potential accounts and develop strategies to convert prospects into long-term partnerships
• •Build relationships with brand owners, manufacturers, category buyers, and NPD formulators
• •Conduct joint customer visits with managers and supplier principals to provide combined technical and commercial support
• •Act as a technical specialist, providing formulation and application guidance across sports nutrition, weight management, functional foods, and wellness applications
• •Support customers in selecting suitable ingredient solutions aligned to their product requirements
• •Translate ingredient functionality into clear customer benefits relating to performance, health, sensory, and processing outcomes
• •Maintain and strengthen product and application knowledge across food and nutrition ingredients
• •Generate new leads and improve conversion rates through structured sales processes and proactive pipeline management
• •Utilise call planning, forecasting, lead qualification, and sales reporting to achieve business targets
• •Work closely with Sales, Product Management, Customer Service, and Supply Chain teams to deliver optimal customer solutions
• •Prepare accurate pricing, quotations, and product costings
• •Manage contracts, pricing agreements, renewals, negotiations, and implementations
• •Maintain accurate CRM data and reporting within Salesforce, including customer opportunities, pipeline activity, and forecasting
• •Monitor customer demand and coordinate with internal stakeholders to ensure supply continuity and service excellence
• •Monitor debtor status and support timely collection activities where required
• •Conduct market studies and identify new product opportunities in collaboration with Commercial, Business, and Product Managers
• •Report market intelligence, competitor activity, pricing trends, customer developments, and new opportunities
• •Drive customer service excellence and maintain a strong customer-centric culture
• •Support commercial and operational excellence initiatives
• •Identify and implement process improvements to enhance efficiency and customer experience
• •Manage and report non-conformances while supporting continuous improvement initiatives
• •Review operational issues and implement corrective actions where required
• •Comply with all company policies, procedures, and Integrated Management Systems
• •Maintain awareness of relevant industry regulations and compliance requirements
• •Uphold Brenntag’s "Safety First" culture and contribute to a collaborative working environment
• •Adhere to Chain of Responsibility (COR), Responsible Care, and Product Stewardship requirements
• •Ensure products are promoted and handled according to approved specifications and guidelines