Business Operations Manager, AI Native
Booking.com
Amsterdam
2 days ago
Business Operations Manager, AI Native
Booking.com seeks a Business Operations Manager, AI Native to drive AI transformation in Customer Service. This role bridges strategy, operations, and AI, designing scalable AI-led workflows and fostering an AI-first culture. Requires experience in tech environments with proven AI application and stakeholder management.
Hybrid
Full-time
Senior
AI Tools
Automation
Salary
Not specified
Core Qualifications
Technical (Must-have)
AI toolsautomationagentic workflowsdata qualityAI workflow designprocess excellencestakeholder managementanalytical skillscommercial judgmentchange management
Soft Skills
communicationcoachinginfluencingcuriosityhands-onorganizational skillsproblem solvingstrategic thinkingteamworkadaptability
Key Responsibilities
- Identify recurring manual workflows and redesign them using AI-native tools, automation and agentic workflows.
- Act as central AI partner for Customer Service, guiding teams on AI usage.
- Design triage, escalation and human-in-the-loop patterns for work routing.
- Apply structured methodology to scope, design and execute business-as-usual processes.
- Drive process excellence by improving efficiency and embedding scalable practices.
- Influence stakeholders and convert complex information into decision-ready insights.
- Coach others and share best practices across the organization.
- Act as AI Change Agent, fostering an AI-first culture.
- Continuously test and adopt new AI tools and workflows.
Business Operations ManagerAI NativeCustomer ServiceAI transformationHybridAmsterdamBooking.comFull-timeSeniorProcess excellence