Customer Service Representative
BlueScope
Novar Gardens
3 days ago
Novar Gardens
3 days ago
Customer Service Representative
BlueScope's Fielders business seeks a Customer Service Representative for their Novar Gardens SA team. The role involves managing customer orders and enquiries via phone, email, and face-to-face, building strong relationships, and ensuring seamless experiences. Requires strong communication, attention to detail, and a proactive mindset.
On-site
Full-time
Mid Level
Salary
Not specified
Core Qualifications
Soft Skills
interpersonal skillscommunication skillsattention to detailtime managementproactive mindsetaccountabilityadaptabilityproblem solving
Key Responsibilities
- Interact with customers face to face and via phone and email to manage enquiries
- Prepare and follow up customer quotes, supporting sales teams
- Data entry of customer orders and quotes
- Identify customer needs and provide accurate, solution-focused information
- Proactively communicate with customers to manage expectations and resolve issues
- Collaborate across the business to ensure commitments are delivered on time
- Ensure tasks are completed in a timely manner and systems updated
- Identify opportunities to improve processes and enhance customer experience
Customer ServiceFull-timeOn-siteSteel Building ProductsAdelaideBlueScope