Customer Service Representative
BlueScope
Launceston
2 days ago
Launceston
2 days ago
Customer Service Representative
BlueScope is seeking a Customer Service Representative for its Lysaght business in Launceston, Tasmania. The role involves managing customer orders and inquiries, building relationships, and ensuring a seamless customer experience via phone, email, and face-to-face interactions.
On-site
Full-time
Mid Level
Salary
Not specified
Core Qualifications
Soft Skills
interpersonal skillscommunication skillsaccountabilityattention to detailtime managementproactive mindsetadaptabilityproblem solving
Key Responsibilities
- Interact with customers face to face and via phone and email to manage a variety of enquiries
- Prepare and follow up customer quotes, whilst supporting our sales teams
- Identify customer needs and provide accurate, solution-focused information
- Proactively communicate with customers to manage expectations and resolve issues
- Collaborate across the business to ensure commitments are delivered on time
- Ensure that tasks are completed in a timely manner and systems updated accordingly
- Identify opportunities to improve processes and enhance the customer experience
Customer ServiceCustomer Service RepresentativeBlueScopeLauncestonTasmaniaOn-siteFull-timeSteelManufacturingBuilding Products