Customer Service Representative
BlueScope
Launceston
6 days ago
Launceston
6 days ago
Customer Service Representative
Customer Service Representative role at BlueScope's Lysaght business in Launceston, TAS. Responsible for managing customer orders, inquiries, and building relationships via phone, email, and face-to-face. Requires strong communication, organizational skills, and a proactive mindset.
On-site
Full-time
Mid Level
Salary
Not specified
Core Qualifications
Soft Skills
communicationtime managementattention to detailaccountabilityproactive mindsetadaptabilityproblem solvingownershipinterpersonal skillsteamwork
Key Responsibilities
- Interact with customers face to face and via phone and email to manage a variety of enquiries
- Prepare and follow up customer quotes, whilst supporting our sales teams
- Identify customer needs and provide accurate, solution-focused information
- Proactively communicate with customers to manage expectations and resolve issues
- Collaborate across the business to ensure commitments are delivered on time
- Ensure that tasks are completed in a timely manner and systems updated accordingly
- Identify opportunities to improve processes and enhance the customer experience
Customer ServiceOn-siteFull-timeLauncestonBlueScopeLysaghtSteelCustomer Experience