Customer Service & Administration Officer
BlueScope
Cardiff
2 weeks ago
Customer Service & Administration Officer
BlueScope is hiring a Customer Service and Administration Officer for their Kiteleys business in Cardiff, NSW. This hands-on role involves managing customer inquiries, coordinating projects, and supporting team operations in a friendly, inclusive environment. No experience is required; attitude and willingness to learn are valued.
On-site
Full-time
Mid Level
MS Office
Salary
Not specified
Core Qualifications
Soft Skills
customer servicecommunicationattention to detailmultitaskingcollaborationproblem-solvingproactive
Tools (Must-have)
MS Office
Key Responsibilities
- Respond promptly and professionally to customer inquiries and quotes via phone and email
- Maintain accurate records, update job processes and invoicing for both New Build and Social Housing sectors
- Coordinate reactive works and projects within agreed timeframes
- Collaborate closely with trades, commercial, and technical teams to deliver outstanding customer outcomes
- Proactively raise purchase orders for materials and subcontractors, ensuring smooth production, timely dispatch, coordinated freight, and accurate invoicing
- Identify opportunities to improve processes and support the team in delivering exceptional service
Customer ServiceAdministrationFull-timeOn-siteCardiffNSWBlueScopeKiteleysSteelAustralia