Head of KYC and Customer Service – Online Bank
Ayvens
Amsterdam
4 weeks ago
Head of KYC and Customer Service – Online Bank
Ayvens Bank seeks a Head of KYC and Customer Service to lead its customer operations department in Amsterdam. The role oversees a team of 25, ensuring excellent customer experience and compliance with KYC/AML standards. Candidates need 7-10+ years of customer service leadership experience in financial services.
On-site
Full-time
Senior
Salary
Not specified
Core Qualifications
Soft Skills
leadershippeople-developmentproblem-solvingdecision-makingcommunicationanalyticaldata-driven management
Key Responsibilities
- Lead and develop the customer service department
- Ensure excellent customer experience
- Maintain strict compliance with KYC/AML standards
- Oversee team of 25 professionals
- Manage customer service operations
- Optimize processes and customer journeys
- Handle reporting and stakeholder communication
- Collaborate with compliance, risk, finance, and ICT teams
Head of KYCCustomer ServiceOnline BankFinancial ServicesAmsterdamKYCAMLComplianceLeadershipFull-time