Head of Customer Service – Online Bank
Ayvens
Amsterdam
3 days ago
Head of Customer Service – Online Bank
Ayvens Bank seeks a Head of Customer Service to lead a 25-person team in Amsterdam, ensuring excellent customer experience and KYC/AML compliance. Requires 7-10+ years of customer service leadership in banking/fintech, strong regulatory knowledge, and Dutch/English fluency.
On-site
Full-time
Director
KYC
AML
Salary
Not specified
Core Qualifications
Soft Skills
LeadershipPeople developmentProblem-solvingDecision-makingCommunicationAnalyticalData-driven management
Tools (Must-have)
KYCAML
Key Responsibilities
- Lead and manage the customer service team
- Oversee customer service operations across multiple channels
- Ensure compliance with KYC/AML standards
- Optimize processes and drive digital innovation
- Report to Directors and communicate with stakeholders
Head of Customer ServiceOnline BankFinancial ServicesKYCAMLLeadershipAmsterdamOn-siteFull-timeAyvens