Senior Customer Success Manager

Autodesk

Sweden

2 weeks ago

Sweden

2 weeks ago

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Senior Customer Success Manager

Senior Customer Success Manager needed for remote role in Sweden, focusing on AECO or Manufacturing industries. Requires 5+ years in customer-facing roles and industry experience. Responsibilities include driving customer adoption, strategic planning, and acting as a trusted advisor.

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Remote

Full-time

Senior

AECO

MFG

Salary

Not specified

Work Location

Sweden, SE

Work Model

Remote

Experience Required

5 years

Employment Type

Full-time

Experience Level

Senior

Core Qualifications

Technical (Must-have)

AECOMFG

Soft Skills

empathypassiondriveneager to learnadaptabilitypersuasionnegotiationconsensus buildinganalytical mindsetprocess-oriented mindsetleadershipcommunicationpresentation skills

Key Responsibilities

•Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
•Establishes measurable criteria for success and assists in building organizational alignment
•Develops and maintains a strategic customer success plan with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
•Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required
•Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise
•Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed
•Creates and coordinates account documentation including reports, proposals, business assessments and recommendations
•Develops and maintains close relationships with key management sponsors and decision makers within a select group of names accounts (from key users to CXO)
•Accountable for post-sale account management and drives account adopt and scale strategy with wider account team members (Sales, Delivery, ISM, PDG)

Customer SuccessSoftware DevelopmentDesign ServicesIT ServicesIT ConsultingAECOManufacturingRemoteFull-timeSenior

Key Responsibilities

•Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe

•Establishes measurable criteria for success and assists in building organizational alignment

•Develops and maintains a strategic customer success plan with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions

•Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required

•Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise

•Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed

•Creates and coordinates account documentation including reports, proposals, business assessments and recommendations

•Develops and maintains close relationships with key management sponsors and decision makers within a select group of names accounts (from key users to CXO)

•Accountable for post-sale account management and drives account adopt and scale strategy with wider account team members (Sales, Delivery, ISM, PDG)