3 weeks ago

Senior Engineering Manager - Agentic Process & Self-Service

Zip Co

Sydney

3 weeks ago

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Zip is seeking a Senior Engineering Manager to lead multiple engineering teams delivering AI-powered customer experiences for Agentic Process & Self Service. The role involves shaping engineering strategy, building scalable platforms, and developing engineering managers. Hybrid working with team connection days in Sydney or Melbourne office.

Core AIHybridFull-timeSeniorLLM Orchestration FrameworksRetrieval Augmented Generation (RAG)

Senior Engineering Manager - Agentic Process & Self-Service

Apply

Core AIHybridFull-timeSeniorLLM Orchestration Frameworks

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

Hybrid working with team connection days in our Sydney or Melbourne office

Employment Type

Full-time

Experience Level

Senior

Core Qualifications

Technical (Must-have)

LLM orchestration frameworksRetrieval Augmented Generation (RAG)Vector databasesEnterprise AI platformsCloud platformsDistributed systemsAI safetyEvaluation frameworksRisk management

Soft Skills

LeadershipStakeholder managementEmpowermentContinuous improvementAdaptabilityRisk management

Key Responsibilities

•Lead multiple engineering teams, creating an environment where people thrive, grow and consistently deliver exceptional outcomes.
•Shape the engineering strategy for our Agentic Process & Self Service Squad, partnering closely with Product, Design and Data & AI leaders.
•Deliver scalable AI powered customer and merchant experiences that simplify complex journeys through intelligent self service and automation.
•Build secure, reliable and scalable engineering platforms that support AI enabled customer experiences at enterprise scale.
•Champion modern engineering practices, helping teams adopt AI technologies that improve productivity, quality and delivery.
•Guide technical direction and architectural decisions across complex engineering initiatives.
•Develop Engineering Managers and senior engineers, building leadership capability and strengthening succession across the organisation.
•Drive engineering excellence through strong delivery practices, operational performance and continuous improvement.
•Collaborate across Technology to strengthen engineering consistency, innovation and customer outcomes.

Engineering ManagerAIAgentic ProcessSelf-ServiceFinancial ServicesCloudDistributed SystemsLeadershipHybridSydney

Core Qualifications

Technical (Must-have)

LLM orchestration frameworksRetrieval Augmented Generation (RAG)Vector databasesEnterprise AI platformsCloud platformsDistributed systemsAI safetyEvaluation frameworksRisk management

Soft Skills

LeadershipStakeholder managementEmpowermentContinuous improvementAdaptabilityRisk management

Key Responsibilities

•Lead multiple engineering teams, creating an environment where people thrive, grow and consistently deliver exceptional outcomes.

•Shape the engineering strategy for our Agentic Process & Self Service Squad, partnering closely with Product, Design and Data & AI leaders.

•Deliver scalable AI powered customer and merchant experiences that simplify complex journeys through intelligent self service and automation.

•Build secure, reliable and scalable engineering platforms that support AI enabled customer experiences at enterprise scale.

•Champion modern engineering practices, helping teams adopt AI technologies that improve productivity, quality and delivery.

•Guide technical direction and architectural decisions across complex engineering initiatives.

•Develop Engineering Managers and senior engineers, building leadership capability and strengthening succession across the organisation.

•Drive engineering excellence through strong delivery practices, operational performance and continuous improvement.

•Collaborate across Technology to strengthen engineering consistency, innovation and customer outcomes.