5 days ago

Head of APAC Shareholder Services (SHS), Vice President I

State Street

Sydney

5 days ago

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State Street Investment Management is seeking a Head of APAC Shareholder Services (SHS) at Vice President I level to lead the APAC SHS function in Sydney. The role involves overseeing shareholder servicing and client trading operations, driving operational excellence, transformation, and risk management, and partnering with global teams. Requires 10+ years of experience in investment management operations and proven people leadership.

AI-enabledOn-siteFull-timeDirectorInvestment Management OperationsTransfer Agency

Head of APAC Shareholder Services (SHS), Vice President I

Apply

AI-enabledOn-siteFull-timeDirectorInvestment Management Operations

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

On-site

Experience Required

10 years

Employment Type

Full-time

Experience Level

Vice President I

Core Qualifications

Technical (Must-have)

Investment Management OperationsTransfer AgencyShareholder ServicesClient TradingFund OperationsOperational Risk ManagementRegulatory ComplianceStakeholder ManagementData AnalyticsArtificial IntelligenceMachine LearningGenerative AIIntelligent AutomationRobotics Process AutomationOperational Transformation

Soft Skills

LeadershipAccountabilityCollaborationContinuous ImprovementCommunicationInfluencingProblem SolvingDecision MakingEmployee EngagementTalent Development

Preferred Qualifications

Technical (Nice-to-have)

Power BITableauAlteryxAI GovernanceModel Risk ManagementResponsible AI

Key Responsibilities

•Lead, develop, and inspire a diverse team of operations professionals across APAC.
•Foster a culture focused on operational excellence, accountability, collaboration, and continuous improvement.
•Establish clear performance objectives and conduct regular performance reviews and one-on-one meetings.
•Develop succession plans and ensure adequate cross-training and operational resilience across locations.
•Support employee engagement, talent development, and career growth initiatives.
•Oversee all APAC Shareholder Services and Client Trading activities, ensuring transactions are processed accurately, timely, and in accordance with established procedures and controls.
•Ensure all operational activities meet internal service level agreements (SLAs), regulatory requirements, and client expectations.
•Act as the senior escalation point for operational issues, client concerns, and service-related incidents.
•Monitor operational capacity, workload distribution, and resource planning across the region.
•Promote a strong risk management culture and embed risk excellence principles throughout the organization.
•Drive reduction of operational errors, near misses, and control deficiencies through proactive management and continuous improvement.
•Ensure operating procedures are appropriately documented, maintained, and reviewed on a regular basis.
•Support and oversee Operational Resilience and Business Continuity Planning (BCP) for the APAC SHS function.
•Ensure adherence to FTTOP requirements, regulatory obligations, and global risk standards.
•Identify and lead strategic transformation initiatives that improve operational efficiency, scalability, and control effectiveness.
•Drive automation and digitization opportunities to reduce manual processing and operational risk.
•Partner with Technology, Operations Transformation, and Global SHS teams on strategic initiatives, system enhancements, and process redesign.
•Establish and monitor key operational metrics, KPIs, and management reporting.
•Represent APAC SHS within global governance forums and leadership discussions.
•Partner closely with North America and EMEA SHS leadership to ensure alignment of processes, controls, and strategic priorities.
•Build strong relationships with internal stakeholders.
•Support new business initiatives, product launches, and market expansion efforts across APAC.
•Promote ethical conduct and effective risk management in all business activities and decision-making.
•Embed conduct risk considerations into team discussions, operational reviews, and management practices.
•Champion State Street's values and leadership principles.

Shareholder ServicesInvestment ManagementOperationsLeadershipAPACVice PresidentFinancial ServicesTransformationRisk ManagementSydney

Core Qualifications

Technical (Must-have)

Soft Skills

LeadershipAccountabilityCollaborationContinuous ImprovementCommunicationInfluencingProblem SolvingDecision MakingEmployee EngagementTalent Development

Key Responsibilities

•Lead, develop, and inspire a diverse team of operations professionals across APAC.

•Foster a culture focused on operational excellence, accountability, collaboration, and continuous improvement.

•Establish clear performance objectives and conduct regular performance reviews and one-on-one meetings.

•Develop succession plans and ensure adequate cross-training and operational resilience across locations.

•Support employee engagement, talent development, and career growth initiatives.

•Oversee all APAC Shareholder Services and Client Trading activities, ensuring transactions are processed accurately, timely, and in accordance with established procedures and controls.

•Ensure all operational activities meet internal service level agreements (SLAs), regulatory requirements, and client expectations.

•Act as the senior escalation point for operational issues, client concerns, and service-related incidents.

•Monitor operational capacity, workload distribution, and resource planning across the region.

•Promote a strong risk management culture and embed risk excellence principles throughout the organization.

•Drive reduction of operational errors, near misses, and control deficiencies through proactive management and continuous improvement.

•Ensure operating procedures are appropriately documented, maintained, and reviewed on a regular basis.

•Support and oversee Operational Resilience and Business Continuity Planning (BCP) for the APAC SHS function.

•Ensure adherence to FTTOP requirements, regulatory obligations, and global risk standards.

•Identify and lead strategic transformation initiatives that improve operational efficiency, scalability, and control effectiveness.

•Drive automation and digitization opportunities to reduce manual processing and operational risk.

•Partner with Technology, Operations Transformation, and Global SHS teams on strategic initiatives, system enhancements, and process redesign.

•Establish and monitor key operational metrics, KPIs, and management reporting.

•Represent APAC SHS within global governance forums and leadership discussions.

•Partner closely with North America and EMEA SHS leadership to ensure alignment of processes, controls, and strategic priorities.

•Build strong relationships with internal stakeholders.

•Support new business initiatives, product launches, and market expansion efforts across APAC.

•Promote ethical conduct and effective risk management in all business activities and decision-making.

•Embed conduct risk considerations into team discussions, operational reviews, and management practices.

•Champion State Street's values and leadership principles.