Sydney
2 weeks ago
Customer Success Manager ANZ (Contract)
Spotify
Sydney
2 weeks ago
Customer Success Manager ANZ (Contract)
Spotify is seeking a Customer Success Manager for a 12-month contract role based in Sydney, Australia. The role involves managing advertising campaigns end-to-end, building client relationships, and driving revenue growth through consultative selling and data-driven insights.
AI-enabledHybridContractSeniorDigital MediaCampaign Management
Customer Success Manager ANZ (Contract)
Spotify is seeking a Customer Success Manager for a 12-month contract role based in Sydney, Australia. The role involves managing advertising campaigns end-to-end, building client relationships, and driving revenue growth through consultative selling and data-driven insights.
AI-enabledHybridContractSeniorDigital Media
Salary
Not specified
Core Qualifications
Technical (Must-have)
Digital MediaCampaign ManagementClient Relationship ManagementStrategic PlanningConsultative SellingProject ManagementData AnalysisExcelPowerPointCRMOMSAd ServersProgrammatic BuyingBiddable Campaign ManagementAI Tools
Soft Skills
CommunicationPresentationMulti-taskingAttention to DetailIndependenceTeamworkAdaptabilityProblem Solving
Key Responsibilities
- Build deep client relationships to deliver best-in-class customer service to Spotify’s advertiser and agency partners.
- Act as the client’s primary point of contact throughout the sales and campaign lifecycle.
- Be responsible for RFP response and media planning strategy across all buying channels.
- Regularly participate in client meetings to deepen relationships via high value client engagement.
- Proactively build and lead Mid and Post Campaign Reports with clients.
- Partner with cross-functional internal organizations to structure campaigns to meet client KPIs.
- Lead all aspects of campaign set up, launch and activation processes.
- Monitor campaign pacing, delivery and performance reporting and optimize media plans.
- Leverage campaign reporting to proactively identify, pitch, and close incremental and expansion opportunities.
- Manage projects involving complex work streams and cross-functional collaboration.
- Serve as the product expert by educating clients on Spotify’s products.
- Support SAM self-serve demos and client onboarding to drive platform adoption.
- Utilise AI tooling to streamline reporting, analysis, and operational tasks.
- Actively engage with quarterly Training & Enablement curriculum.
- Review, interpret and present data including brand measurement studies.
- Collaborate cross-functionally on initial billing and revisions.
- Adhere to internal best practice guidelines, processes, and operating cadences.
Customer SuccessAdvertisingDigital MediaCampaign ManagementSpotifySydneyContractHybridSalesProgrammatic Buying