2 days ago

Senior Advisory AI Foundry Architect

ServiceNow

Carlton

2 days ago

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ServiceNow is seeking a Senior Advisory AI Foundry Architect to discover, design, and deliver high-impact AI POCs on the ServiceNow platform for enterprise customers. The role requires 8+ years of presales technical delivery on enterprise SaaS platforms, deep ServiceNow platform expertise, and the ability to operate autonomously in ambiguous, fast-paced environments. The position is hybrid, based in Carlton, Victoria, Australia, with travel as required.

Core AIHybridFull-timeSeniorServiceNowNow Assist

Senior Advisory AI Foundry Architect

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Core AIHybridFull-timeSeniorServiceNow

Salary

Not specified

Work Location

Carlton, Victoria, Australia, AU

Work Model

Hybrid

Experience Required

8 years

Employment Type

Full-time

Experience Level

Senior

Core Qualifications

Technical (Must-have)

ServiceNowNow AssistAI agentsAI governanceLLM integrationAgentic systemsAI-driven process automationEnterprise SaaS platformsPresales technical deliveryConsultative customer workshopsAI-assisted engineering tooling

Soft Skills

High agencyComfort with ambiguityStrategic thinkingAutonomyExecutive communicationTechnical leadership

Preferred Qualifications

Technical (Nice-to-have)

Low-code configurationPro-code configurationWorkflow automationIntegrationsData residencySovereign deploymentPrivate deployment

Key Responsibilities

•Lead intake qualification and scoping workshops for POC engagements
•Design and execute end-to-end AI POCs on ServiceNow, from discovery to live working solutions, typically delivered in a single short sprint
•Lead AI engineers through POC delivery, setting scope and technical direction across the engagement
•Own technical positioning during sales cycles: conduct discovery to uncover AI use case fit, position AI products against customer challenges, and articulate POC outcomes to executive stakeholders
•Partner with Sales and delivery partners on opportunity qualification, technical validation, and post-POC implementation handoff
•Configure Now Assist and AI agents, integrate with enterprise data sources, and define evaluation criteria for POC outcomes, using AI-assisted engineering tooling to compress build cycles
•Build and maintain reusable assets (prompt libraries, agent templates, reference POCs, integration patterns) that multiply team output

AIServiceNowArchitectPresalesEnterprise SaaSPOCHybridAustraliaSenior

Core Qualifications

Technical (Must-have)

Soft Skills

High agencyComfort with ambiguityStrategic thinkingAutonomyExecutive communicationTechnical leadership

Key Responsibilities

•Lead intake qualification and scoping workshops for POC engagements

•Design and execute end-to-end AI POCs on ServiceNow, from discovery to live working solutions, typically delivered in a single short sprint

•Lead AI engineers through POC delivery, setting scope and technical direction across the engagement

•Own technical positioning during sales cycles: conduct discovery to uncover AI use case fit, position AI products against customer challenges, and articulate POC outcomes to executive stakeholders

•Partner with Sales and delivery partners on opportunity qualification, technical validation, and post-POC implementation handoff

•Configure Now Assist and AI agents, integrate with enterprise data sources, and define evaluation criteria for POC outcomes, using AI-assisted engineering tooling to compress build cycles

•Build and maintain reusable assets (prompt libraries, agent templates, reference POCs, integration patterns) that multiply team output