1 day ago

Renewals Manager - Informatica

Salesforce

Sydney

1 day ago

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Salesforce is hiring a Renewals Manager for Informatica in Sydney, Australia. This hybrid role involves managing the end-to-end renewal process for a portfolio of accounts, engaging customers up to 180 days before contract end, and partnering with Customer Success, Sales, Legal, and Operations teams to retain and grow subscription revenue. The ideal candidate has experience in sales or account management in a SaaS environment, strong negotiation skills, and proficiency with AI-powered tools.

AI-enabledHybridFull-timeEntry LevelSalesAccount Management

Renewals Manager - Informatica

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AI-enabledHybridFull-timeEntry LevelSales

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

Hybrid: 3 days a week working from our Sydney office is required.

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

SalesAccount ManagementCustomer SupportNegotiationRelationship BuildingCross-functional CollaborationSales Cycle ManagementAI ToolsDeal AnalysisRenewal Analytics

Soft Skills

NegotiationRelationship BuildingCross-functional CollaborationCommunicationProblem Solving

Preferred Qualifications

Technical (Nice-to-have)

SalesforceAI/ML ToolsSalesforce EinsteinAgentforceSlackbotClaudeGemini

Key Responsibilities

•Manage the end-to-end renewals process in partnership with the Customer Success and Sales teams to retain and expand customer subscriptions while sustaining strong, long-term relationships
•Analyze account usage data to identify gaps between what a customer owns versus what they're actively using
•Partner with Operations, Deal Strategy, and Legal teams to structure and finalize renewal negotiations
•Identify renewal risk within accounts early and build mitigation plans
•Engage directly with customer decision-makers to understand requirements and resolve roadblocks that could delay or jeopardize renewals
•Finalize renewal bookings ahead of contract expiration dates
•Drive uplift and upsell opportunities on renewal bookings to expand customer spend
•Support conversion of single-year to multi-year subscription terms
•Serve as the voice of the customer internally, while balancing what's best for the business — building strong cross-functional relationships along the way

Renewals ManagerCustomer SuccessSalesSaaSHybridSydneySalesforceInformaticaAINegotiation

Key Responsibilities

•Manage the end-to-end renewals process in partnership with the Customer Success and Sales teams to retain and expand customer subscriptions while sustaining strong, long-term relationships

•Analyze account usage data to identify gaps between what a customer owns versus what they're actively using

•Partner with Operations, Deal Strategy, and Legal teams to structure and finalize renewal negotiations

•Identify renewal risk within accounts early and build mitigation plans

•Engage directly with customer decision-makers to understand requirements and resolve roadblocks that could delay or jeopardize renewals

•Finalize renewal bookings ahead of contract expiration dates

•Drive uplift and upsell opportunities on renewal bookings to expand customer spend

•Support conversion of single-year to multi-year subscription terms

•Serve as the voice of the customer internally, while balancing what's best for the business — building strong cross-functional relationships along the way