2 weeks ago

AI Success Engineer

OpenAI

Sydney

2 weeks ago

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AI Success Engineer

OpenAI seeks an AI Success Engineer in Sydney to drive post-sales customer adoption and value realization. The role blends technical leadership, program management, and customer advisory for enterprise clients.

AI-enabledOn-siteFull-timeSeniorOpenAI APIsSDKs

AI Success Engineer

Apply

AI-enabledOn-siteFull-timeSeniorOpenAI APIs

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

On-site

Experience Required

8 years

Employment Type

Full-time

Experience Level

8+ years in technical customer facing roles

Core Qualifications

Technical (Must-have)

OpenAI APIsSDKsconnectorsintegration patternsembeddingsretrieval augmentationfine-tuningcustom model usageproject managementprogram managementtechnical enablementconfigurationdeployment planningKPI definitionvalue realization

Soft Skills

communicationleadershipcustomer advisoryrelationship buildingproblem solvingownershipadaptabilitythought partnership

Key Responsibilities

•Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization.
•Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.
•Conduct technical enablement and configuration sessions across our broad product portfolio.
•Identify and validate use cases by embedding with customer teams to understand workflows and pain points.
•Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning.
•Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities.
•Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs.
•Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers.
•Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting.
•Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.
•Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business.
•Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.

AI Success EngineerOpenAISydneyEnterprise SaaSCustomer SuccessTechnical Account ManagementAIMachine LearningPost-salesSenior

Core Qualifications

Technical (Must-have)

Soft Skills

communicationleadershipcustomer advisoryrelationship buildingproblem solvingownershipadaptabilitythought partnership

Key Responsibilities

•Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization.

•Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.

•Conduct technical enablement and configuration sessions across our broad product portfolio.

•Identify and validate use cases by embedding with customer teams to understand workflows and pain points.

•Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning.

•Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities.

•Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs.

•Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers.

•Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting.

•Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.

•Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business.

•Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.