Director, Portfolio Solutions Engineering
NiCE
Director, Portfolio Solutions Engineering
NiCE, a market leader in cloud-based contact center technology, is seeking an experienced Solution Engineering Director to lead an international team and drive CXone and Digital solutions. The role requires 12-16 years in Pre-Sales with 3+ years leadership experience and hands-on AI product expertise. This is an on-site, full-time position in Sydney, Australia.
Director, Portfolio Solutions Engineering
NiCE, a market leader in cloud-based contact center technology, is seeking an experienced Solution Engineering Director to lead an international team and drive CXone and Digital solutions. The role requires 12-16 years in Pre-Sales with 3+ years leadership experience and hands-on AI product expertise. This is an on-site, full-time position in Sydney, Australia.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Own Presales end-to-end: pipeline, solution strategy, POC governance, and win/loss review
- Lead on complex enterprise AI deals from first discovery through technical sign-off
- Design and oversee POCs — including data requirements, model evaluation, integration architecture, and results framing
- Coach Solutions Consultants on AI solutioning, technical storytelling, and commercial positioning
- Build repeatable playbooks, demo frameworks, and discovery guides specific to AI/ML products
- Feed structured field intelligence back into Product and GTM strategy
- Represent the company at industry events and in customer advisory conversations