3 days ago

Customer Data Enablement Lead

MECCA Brands

Richmond

3 days ago

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MECCA is seeking a Customer Data Enablement Lead for a 12-month fixed-term role in Richmond, Victoria, Australia. This senior, hands-on position leads the strategy and solutioning for customer data across loyalty, personalisation and marketing technology, managing a team of three Audience Specialists. Requires strong SQL skills, data warehouse experience (e.g., Snowflake), and stakeholder management in an omnichannel retail environment.

AI-enabledHybridFull-timeSeniorSQLSnowflake

Customer Data Enablement Lead

Apply

AI-enabledHybridFull-timeSeniorSQL

Salary

Not specified

Work Location

Richmond, Victoria, Australia, AU

Work Model

Hybrid

Experience Required

2 years

Employment Type

Full-time

Experience Level

Senior

Contract Length

12 months

Core Qualifications

Technical (Must-have)

SQLSnowflakeData WarehouseSalesforce Marketing CloudData GovernancePrivacyAI-enabled personalisationCustomer IntelligenceMarTechSolution DesignStakeholder ManagementCommercial Acumen

Soft Skills

Stakeholder ManagementCommunicationLeadershipCommercial AcumenSolutioningTeam Development

Preferred Qualifications

Technical (Nice-to-have)

Salesforce Marketing CloudERP platformsData ScienceVoice of CustomerNPSAI-enabled personalisation

Key Responsibilities

•Own the strategy and solution design for how MECCA captures, connects and activates customer data across loyalty, personalisation and marketing.
•Lead and develop a team of three — a Senior Audience Specialist, an Audience Specialist and an Associate — building capability and ensuring the team is set up to deliver.
•Get hands-on with SQL and our data platforms — including Lumos, our own data warehouse, and Salesforce Marketing Cloud — to analyse datasets and shape segmentation, audiences and customer intelligence.
•Partner closely with Architecture and Business stakeholders to define solution approaches and lead delivery of customer data initiatives end-to-end.
•Translate customer, business and personalisation priorities into clear customer data capabilities and requirements.
•Shape and maintain a forward-looking customer data roadmap, including future opportunities in AI-enabled personalisation.
•Bring a commercial lens to your work, connecting data capability to Voice of Customer, NPS and broader customer experience outcomes.
•Champion strong data governance, privacy and responsible use of customer data as MECCA expands its use of predictive and AI-enabled capabilities.

Customer DataPersonalisationMarTechSQLSnowflakeSalesforce Marketing CloudRetailSeniorHybridFixed-term

Core Qualifications

Technical (Must-have)

SQLSnowflakeData WarehouseSalesforce Marketing CloudData GovernancePrivacyAI-enabled personalisationCustomer IntelligenceMarTechSolution DesignStakeholder ManagementCommercial Acumen

Soft Skills

Stakeholder ManagementCommunicationLeadershipCommercial AcumenSolutioningTeam Development

Key Responsibilities

•Own the strategy and solution design for how MECCA captures, connects and activates customer data across loyalty, personalisation and marketing.

•Lead and develop a team of three — a Senior Audience Specialist, an Audience Specialist and an Associate — building capability and ensuring the team is set up to deliver.

•Get hands-on with SQL and our data platforms — including Lumos, our own data warehouse, and Salesforce Marketing Cloud — to analyse datasets and shape segmentation, audiences and customer intelligence.

•Partner closely with Architecture and Business stakeholders to define solution approaches and lead delivery of customer data initiatives end-to-end.

•Translate customer, business and personalisation priorities into clear customer data capabilities and requirements.

•Shape and maintain a forward-looking customer data roadmap, including future opportunities in AI-enabled personalisation.

•Bring a commercial lens to your work, connecting data capability to Voice of Customer, NPS and broader customer experience outcomes.

•Champion strong data governance, privacy and responsible use of customer data as MECCA expands its use of predictive and AI-enabled capabilities.