3 days ago

Associate Application Specialist

Magentus

Brisbane

3 days ago

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Magentus is seeking an Associate Application Specialist to join their Clinical Diagnostics team in Brisbane. The role involves providing customer support, troubleshooting, and testing for healthcare applications, with opportunities for career growth in healthcare technology. Candidates should have an interest in customer support, laboratory experience, and strong communication skills.

AI-enabledOn-siteFull-timeEntry LevelCustomer SupportTroubleshooting

Associate Application Specialist

Apply

AI-enabledOn-siteFull-timeEntry LevelCustomer Support

Salary

Not specified

Work Location

Brisbane, Queensland, Australia, AU

Work Model

On-site

Employment Type

Full-time

Experience Level

Associate

Core Qualifications

Technical (Must-have)

Customer SupportTroubleshootingApplication SupportService DeliveryHealthcare ApplicationsLaboratory WorkflowsDiagnostic TestingCommunicationInterpersonal SkillsOrganizational SkillsAttention to DetailCollaborationITAI Tools

Soft Skills

CommunicationInterpersonal SkillsOrganizational SkillsAttention to DetailCollaborationWillingness to Learn

Key Responsibilities

•Provide responsive and professional support to customers and internal stakeholders.
•Investigate application issues, service requests and customer enquiries.
•Assist with troubleshooting and testing activities across Clinical Diagnostics solutions.
•Maintain accurate documentation and updates within service management systems.
•Build positive relationships with customers and provide timely communication on support requests.
•Collaborate with colleagues to resolve issues and deliver positive customer outcomes.
•Contribute to support documentation, knowledge articles and process improvements.
•Participate in incident management and service recovery activities.
•Continuously develop your technical knowledge of healthcare and laboratory applications.

HealthcareApplication SupportClinical DiagnosticsCustomer SupportInformation TechnologyFull-timeOn-siteAssociateBrisbane

Core Qualifications

Technical (Must-have)

Soft Skills

CommunicationInterpersonal SkillsOrganizational SkillsAttention to DetailCollaborationWillingness to Learn

Key Responsibilities

•Provide responsive and professional support to customers and internal stakeholders.

•Investigate application issues, service requests and customer enquiries.

•Assist with troubleshooting and testing activities across Clinical Diagnostics solutions.

•Maintain accurate documentation and updates within service management systems.

•Build positive relationships with customers and provide timely communication on support requests.

•Collaborate with colleagues to resolve issues and deliver positive customer outcomes.

•Contribute to support documentation, knowledge articles and process improvements.

•Participate in incident management and service recovery activities.

•Continuously develop your technical knowledge of healthcare and laboratory applications.