Gold Coast
1 week ago
Area Manager
Latitude Financial Services
Gold Coast
1 week ago
Area Manager
Latitude is seeking an Area Manager to strengthen relationships with retail partners and drive commercial performance across the Gold Coast territory. The role combines relationship management, coaching, compliance leadership, and operational execution to grow sales and maintain high standards of customer experience.
AI-enabledHybridFull-timeSeniorPartner ManagementPOS Finance
Area Manager
Latitude is seeking an Area Manager to strengthen relationships with retail partners and drive commercial performance across the Gold Coast territory. The role combines relationship management, coaching, compliance leadership, and operational execution to grow sales and maintain high standards of customer experience.
AI-enabledHybridFull-timeSeniorPartner Management
Salary
Not specified
Core Qualifications
Technical (Must-have)
Partner ManagementPOS FinanceCRMContract Management SystemsComplianceTrainingCoachingData AnalysisKPI AnalysisStakeholder EngagementCommunicationProblem SolvingAI ToolsCampaign CoordinationReporting
Soft Skills
CommunicationProblem SolvingStakeholder EngagementAccountabilityContinuous ImprovementOrganizational Discipline
Preferred Qualifications
Technical (Nice-to-have)
Team Leadership
Key Responsibilities
- Build and strengthen relationships with regional, store managers, owners, and sales teams across your territory.
- Develop a strong understanding of each store’s commercial drivers, customer experience priorities, and operational challenges.
- Act as a trusted advisor, supporting stores to maximise finance penetration, conversion, and sales outcomes.
- Deliver a structured training framework that lifts product confidence, selling capability, and responsible finance behaviours across all stores.
- Ensure training consistently promotes compliant practices aligned with Latitude’s policies, advertising standards, and responsible lending obligations.
- Monitor training completion and knowledge gaps, ensuring recertification and reinforcement where required.
- Commit to business sales goals and targets, driving results through collaboration, coaching, and joint problem-solving with retail sales teams.
- Identify sales opportunities, performance variations, and emerging trends, and implement tactical actions to support growth.
- Analyse store-level KPIs and recommend targeted solutions to improve application quality, approvals, and attach rates.
- Develop a deep understanding of how your retailers operate — their goals, operating rhythms, customer journey, and business model.
- Tailor support based on store maturity, performance, and capability, ensuring interventions are meaningful and commercially impactful.
- Capture store feedback and channel insights back into national teams to drive continuous improvement.
- Provide responsive, on-call servicing support to retail partners ensuring timely resolution of queries.
- Troubleshoot day-to-day issues such as application concerns, settlement queries or POS collateral needs.
- Maintain strong communication loops with internal teams to close out partner actions and escalations.
- Ensure stores have up-to-date POS finance collateral, system readiness, and compliant promotional materials.
- Support execution of national and local campaigns, ensuring stores understand the offer, requirements, and expected outcomes.
- Conduct regular store visits, quality checks, and follow-ups to ensure sustained adherence and performance.
- Maintain accurate territory-level reporting on store engagement, training status, performance trends, and identified risks.
- Prioritise territory actions using data-led insights, focusing effort where it drives the greatest commercial return.
- Keep internal stakeholders informed of key wins, emerging issues, and opportunities across your area.
Area ManagerFinancial ServicesBankingRetailSalesBusiness DevelopmentPartner ManagementHybridFull-timeGold Coast