10 Jul 2026

Customer Support Specialist, Bilingual English & Japanese

Klaviyo

Sydney

10 Jul 2026

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Klaviyo seeks a bilingual English & Japanese Customer Support Specialist (Product Expert) for a hybrid role in Sydney, Australia. The role involves providing high-quality product support via email and live chat, diagnosing software issues, and using AI to improve workflows. Requires full work rights in Australia and weekend availability.

AI-enabledHybridFull-timeEntry LevelMicrosoft Office SuiteG-Suite

Customer Support Specialist, Bilingual English & Japanese

Apply

AI-enabledHybridFull-timeEntry LevelMicrosoft Office Suite

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

Hybrid

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

Microsoft Office SuiteG-SuiteGoogle SheetsPowerPointZendeskSalesforceDNSIPsAPIsEmail marketing platformsE-Commerce platformsAI tools

Soft Skills

CommunicationProblem solvingSelf-motivationAdaptabilityCollaboration

Key Responsibilities

•Develop an in-depth knowledge of the Klaviyo platform
•Provide high-quality product support for Klaviyo customers via email and live chat
•Communicate thoughtfully to provide answers for technical and non-technical end users
•Diagnose software issues and resolve escalated customer complaints
•Provide support and guidance on non-technical questions (marketing, sales, e-commerce setup)
•Document troubleshooting and problem resolution steps
•Transform workflows by putting AI at the center

Customer SupportBilingualEnglishJapaneseHybridSydneyKlaviyoAIE-commerce

Key Responsibilities

•Develop an in-depth knowledge of the Klaviyo platform

•Provide high-quality product support for Klaviyo customers via email and live chat

•Communicate thoughtfully to provide answers for technical and non-technical end users

•Diagnose software issues and resolve escalated customer complaints

•Provide support and guidance on non-technical questions (marketing, sales, e-commerce setup)

•Document troubleshooting and problem resolution steps

•Transform workflows by putting AI at the center