6 days ago

Senior Customer Success Partner

InvestorHub

Melbourne

6 days ago

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InvestorHub is seeking a Senior Customer Success Partner to own a portfolio of ASX-listed clients end to end, acting as a strategic advisor to executives and leading renewal and upgrade conversations. The role requires 5+ years in customer success or similar complex problem-solving roles, advanced data fluency, and the ability to quickly master the capital markets domain. The position is on-site in Melbourne, Australia, and offers benefits like an employee share option plan, parental leave, and a setup budget.

AI-enabledOn-siteFull-timeSeniorCustomer SuccessAccount Management

Senior Customer Success Partner

Apply

AI-enabledOn-siteFull-timeSeniorCustomer Success

Salary

Not specified

Work Location

Melbourne, Victoria, Australia, AU

Work Model

On-site

Experience Required

5 years

Employment Type

Full-time

Experience Level

Senior

Core Qualifications

Technical (Must-have)

Customer SuccessAccount ManagementClient AdvisoryProblem SolvingData FluencyCommercial NegotiationCoachingMentoringAI ToolingStakeholder Management

Soft Skills

CommunicationLeadershipCuriosityEmpathyCollaborationAdaptability

Preferred Qualifications

Technical (Nice-to-have)

Capital MarketsInvestor RelationsASX MarketsRegistryFinancial Communications

Key Responsibilities

•Own a portfolio of ASX-listed clients end to end from onboarding through activation, embedding, and renewal.
•Operate as a trusted strategic advisor to CEOs, CFOs, boards, and IR partners.
•Design and deliver targeted service engagements to close value gaps.
•Serve as the senior individual contributor and escalation presence in hard rooms.
•Coach Customer Success Partners and set the standard for intervention design.
•Lead renewal and upgrade conversations end to end, including framing and negotiation.
•Land function-level improvements every cycle.
•Work AI-forward to use AI tooling as a delivery multiplier.

Customer SuccessFinancial ServicesASXInvestor RelationsB2BSeniorMelbourneOn-siteFull-time

Key Responsibilities

•Own a portfolio of ASX-listed clients end to end from onboarding through activation, embedding, and renewal.

•Operate as a trusted strategic advisor to CEOs, CFOs, boards, and IR partners.

•Design and deliver targeted service engagements to close value gaps.

•Serve as the senior individual contributor and escalation presence in hard rooms.

•Coach Customer Success Partners and set the standard for intervention design.

•Lead renewal and upgrade conversations end to end, including framing and negotiation.

•Land function-level improvements every cycle.

•Work AI-forward to use AI tooling as a delivery multiplier.