IT Operations Manager
GRIDSIGHT
IT Operations Manager
Gridsight is seeking an IT Operations Manager to own IT operations end-to-end, including devices, SaaS tools, access management, and security compliance (SOC 2, ISO 27001). The role involves building processes from the ground up, managing employee lifecycle technology, and partnering with engineering and leadership. Ideal for someone who wants full ownership and cares about employee experience and audit readiness.
IT Operations Manager
Gridsight is seeking an IT Operations Manager to own IT operations end-to-end, including devices, SaaS tools, access management, and security compliance (SOC 2, ISO 27001). The role involves building processes from the ground up, managing employee lifecycle technology, and partnering with engineering and leadership. Ideal for someone who wants full ownership and cares about employee experience and audit readiness.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Own IT operations across Gridsight, including devices, SaaS tools, endpoint management and vendor relationships.
- Be the first point of contact for day-to-day IT support, resolving issues quickly and minimising disruption.
- Own and administer the systems that keep the company running, including MDM, identity and access management, and IT ticketing.
- Evaluate and introduce new tools and processes as the company grows.
- Build clear, practical documentation so IT knowledge is accessible, repeatable and scalable.
- Own the technology experience across the employee lifecycle, ensuring every new joiner has the right hardware, accounts and access from day one.
- Manage offboarding end-to-end, ensuring access is revoked promptly and company devices and data are handled securely.
- Own access management across the company, including periodic access reviews.
- Partner with engineering and product on developer/engineer tooling access and provision.
- Partner closely with People, Talent and hiring managers to make onboarding and offboarding seamless.
- Maintain our SOC 2 Type II compliance, including coordinating audits, collecting evidence and ensuring controls operate effectively throughout the year.
- Lead Gridsight towards ISO 27001 certification and own its ongoing maintenance once achieved.
- Partner with Engineering and leadership to address control gaps and continuously strengthen our security posture.
- Own IT security policies, ensuring they remain current, practical and understood across the company.
- Own completion of security questionnaires (including uplevelling our AI tooling to complete these autonomously).
- Build security and compliance into day-to-day operations.