6 days ago

Solutions Architect - APAC

Drata

Australia

6 days ago

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Drata is seeking a Solutions Architect to support APAC enterprise customers in implementing and adopting its security and compliance automation platform. The role requires 8+ years of post-sales experience in B2B SaaS, strong technical skills in cloud platforms and APIs, and the ability to work remotely aligned with APAC hours.

AI-enabledRemoteFull-timeSeniorAWSGCP

Solutions Architect - APAC

Apply

AI-enabledRemoteFull-timeSeniorAWS

Salary

Not specified

Work Location

Australia, AU

Work Model

Remote

Experience Required

8 years

Employment Type

Full-time

Experience Level

8+ years of post-sales experience

Core Qualifications

Technical (Must-have)

AWSGCPAzureREST APIsJSONJavaScriptTypeScriptReactPythonBashShellUnixAI-powered tools

Soft Skills

CommunicationCustomer-facingCross-functional collaborationProblem-solvingTrainingPresentation

Preferred Qualifications

Technical (Nice-to-have)

SecurityComplianceGRCAPAC regulatory requirementsData residencyAdditional regional languages

Key Responsibilities

•Own a portfolio of APAC enterprise customers as their primary technical point of contact.
•Lead end-to-end implementations, including project plans, milestones, risk management, stakeholder coordination, configuration, testing, and launch readiness.
•Build trusted relationships with senior customer stakeholders and translate business, security, and compliance requirements into scalable solutions.
•Monitor customer health, usage, renewal risk, and expansion opportunities; partner with Customer Success to address risks proactively.
•Configure and customize Drata, integrate customer systems, support data migrations, and troubleshoot complex technical issues.
•Advise customers on integrations, APIs, cloud infrastructure, identity and access, development workflows, security tools, HR systems, and AI-enabled compliance workflows.
•Deliver training, workshops, QBR technical insights, documentation, and self-service guidance that increase customer adoption and independence.
•Reduce engineering escalations by diagnosing issues, documenting platform behavior, and providing clear technical remediations.
•Partner with Product and Engineering on UAT, bug reports, feature requests, customer use cases, and regional requirements.
•Share APAC customer trends and best practices across Customer Success and the broader company through enablement and technical documentation.

Solutions ArchitectAPACRemoteB2B SaaSSecurityComplianceGRCAIEnterpriseCustomer Success

Key Responsibilities

•Own a portfolio of APAC enterprise customers as their primary technical point of contact.

•Lead end-to-end implementations, including project plans, milestones, risk management, stakeholder coordination, configuration, testing, and launch readiness.

•Build trusted relationships with senior customer stakeholders and translate business, security, and compliance requirements into scalable solutions.

•Monitor customer health, usage, renewal risk, and expansion opportunities; partner with Customer Success to address risks proactively.

•Configure and customize Drata, integrate customer systems, support data migrations, and troubleshoot complex technical issues.

•Advise customers on integrations, APIs, cloud infrastructure, identity and access, development workflows, security tools, HR systems, and AI-enabled compliance workflows.

•Deliver training, workshops, QBR technical insights, documentation, and self-service guidance that increase customer adoption and independence.

•Reduce engineering escalations by diagnosing issues, documenting platform behavior, and providing clear technical remediations.

•Partner with Product and Engineering on UAT, bug reports, feature requests, customer use cases, and regional requirements.

•Share APAC customer trends and best practices across Customer Success and the broader company through enablement and technical documentation.