1 week ago

Staff Designated Support Engineer

Databricks

Sydney

1 week ago

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Databricks is seeking a Staff Designated Support Engineer to provide high-touch technical support for its largest strategic customers. The role requires deep expertise in Apache Spark, data engineering, and cloud technologies, along with strong customer-facing and problem-solving skills. This is an on-site, full-time position based in Sydney, Australia.

Core AIOn-siteFull-timePrincipalApache SparkPython

Staff Designated Support Engineer

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Core AIOn-siteFull-timePrincipalApache Spark

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

On-site

Experience Required

10 years

Employment Type

Full-time

Experience Level

Staff

Core Qualifications

Technical (Must-have)

Apache SparkPythonJavaScalaSQLDelta LakeIcebergJVMMachine LearningDeep LearningGenerative AIAWSAzureGCPCI/CD

Soft Skills

CommunicationRelationship-buildingProblem-solvingCollaborationLeadershipProactive problem solvingBusiness judgmentRisk mitigation

Key Responsibilities

•Perform advanced troubleshooting and root cause analysis to resolve performance and reliability issues in Spark, SQL, Delta, Streaming, and Databricks runtime features.
•Discover requirements for continuous monitoring to detect early performance issues, working with R&D and NOC teams to optimize DNB customer environments.
•Build rapid POCs, test/deploy/monitor solutions built by Databricks Engineering to address customer challenges and showcase advanced Spark/ML/AI runtime capabilities.
•Develop comprehensive playbooks and maintain a knowledge base of common issues and solutions for Spark, ML, and AI workflows.
•Train customer engineering and business teams on best practices in performance tuning, debugging, and effectively leveraging Databricks features.
•Pilot new best practices processes/programs, champion process improvements, and collaborate with cross-functional teams to enhance customer experience.
•Advocate for customers in business review meetings and maintain close relationships as a trusted advisor and primary technical point of contact.
•Collaborate onsite with Field Engineering, Sales, and Product teams during customer engagements and technical presentations to provide rapid solutions to production-impacting issues.

Staff Designated Support EngineerCustomer ServiceEngineeringApache SparkData EngineeringCloudAIMachine LearningSydneyFull-time

Key Responsibilities

•Perform advanced troubleshooting and root cause analysis to resolve performance and reliability issues in Spark, SQL, Delta, Streaming, and Databricks runtime features.

•Discover requirements for continuous monitoring to detect early performance issues, working with R&D and NOC teams to optimize DNB customer environments.

•Build rapid POCs, test/deploy/monitor solutions built by Databricks Engineering to address customer challenges and showcase advanced Spark/ML/AI runtime capabilities.

•Develop comprehensive playbooks and maintain a knowledge base of common issues and solutions for Spark, ML, and AI workflows.

•Train customer engineering and business teams on best practices in performance tuning, debugging, and effectively leveraging Databricks features.

•Pilot new best practices processes/programs, champion process improvements, and collaborate with cross-functional teams to enhance customer experience.

•Advocate for customers in business review meetings and maintain close relationships as a trusted advisor and primary technical point of contact.

•Collaborate onsite with Field Engineering, Sales, and Product teams during customer engagements and technical presentations to provide rapid solutions to production-impacting issues.