1 week ago

Senior Designated Support Engineer

Databricks

Sydney

1 week ago

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Databricks is seeking a Senior Designated Support Engineer to provide high-touch technical support for its largest customers in the Digital Native Business segment. The role requires deep expertise in Apache Spark, data engineering, and cloud technologies, along with strong customer-facing skills. You will troubleshoot complex issues, build solutions, and collaborate with cross-functional teams.

Core AIOn-siteFull-timeSeniorApache SparkPython

Senior Designated Support Engineer

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Core AIOn-siteFull-timeSeniorApache Spark

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

On-site

Experience Required

8 years

Employment Type

Full-time

Experience Level

Senior

Core Qualifications

Technical (Must-have)

Apache SparkPythonJavaScalaSQLDelta LakeApache IcebergMachine LearningDeep LearningGenerative AIAWSAzureGCPCI/CDSnowflakeAmazon RedshiftBigQuery

Soft Skills

CommunicationRelationship-buildingProblem-solvingCollaborationLeadershipProactive problem solvingBusiness judgment

Key Responsibilities

•Perform advanced troubleshooting and root cause analysis to resolve performance and reliability issues in Spark, SQL, Delta, Streaming, and Databricks runtime features.
•Discover requirements for continuous monitoring to detect early performance issues, working with R&D and NOC teams to optimise DNB customer environments.
•Build rapid POCs, test/deploy/monitor solutions built by Databricks Engineering to address customer challenges and showcase advanced Spark/ML/AI runtime capabilities.
•Develop comprehensive playbooks and maintain a knowledge base of common issues and solutions for Spark, ML, and AI workflows.
•Train customer engineering and business teams on best practices in performance tuning, debugging, and effectively leveraging Databricks Features.
•Pilot new best practices processes/programs, champion process improvements, and collaborate with cross-functional teams to enhance the customer experience.
•Advocate for customers in business review meetings and maintain close relationships as a trusted advisor and primary technical point of contact.
•Collaborate onsite with Field Engineering, Sales, and Product teams during customer engagements and technical presentations to provide rapid solutions to production-impacting issues.

Senior Designated Support EngineerCustomer ServiceEngineeringApache SparkData EngineeringCloudAIMachine LearningDatabricksFull-time

Key Responsibilities

•Perform advanced troubleshooting and root cause analysis to resolve performance and reliability issues in Spark, SQL, Delta, Streaming, and Databricks runtime features.

•Discover requirements for continuous monitoring to detect early performance issues, working with R&D and NOC teams to optimise DNB customer environments.

•Build rapid POCs, test/deploy/monitor solutions built by Databricks Engineering to address customer challenges and showcase advanced Spark/ML/AI runtime capabilities.

•Develop comprehensive playbooks and maintain a knowledge base of common issues and solutions for Spark, ML, and AI workflows.

•Train customer engineering and business teams on best practices in performance tuning, debugging, and effectively leveraging Databricks Features.

•Pilot new best practices processes/programs, champion process improvements, and collaborate with cross-functional teams to enhance the customer experience.

•Advocate for customers in business review meetings and maintain close relationships as a trusted advisor and primary technical point of contact.

•Collaborate onsite with Field Engineering, Sales, and Product teams during customer engagements and technical presentations to provide rapid solutions to production-impacting issues.