2 days ago

Senior Customer Data Analyst

Crown Resorts

Southbank

2 days ago

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Crown Resorts is seeking a Senior Customer Data Analyst to join its Strategy team in Melbourne, delivering customer, commercial and operational insights across integrated resort operations. The role requires advanced SQL and Python or R skills, experience with Power BI or Tableau, and proven ability to influence senior stakeholders with data-driven recommendations.

AI-enabledRemoteFull-timeSeniorSQLPython

Senior Customer Data Analyst

Apply

AI-enabledRemoteFull-timeSeniorSQL

Salary

Not specified

Work Location

Southbank, Victoria, Australia, AU

Work Model

Remote

Employment Type

Full-time

Experience Level

Senior

Core Qualifications

Technical (Must-have)

SQLPythonRPower BITableauBusiness IntelligenceData VisualisationForecasting ModelsCustomer SegmentationPredictive AnalyticsPerformance Reporting

Soft Skills

Stakeholder EngagementInfluenceCommunicationCommercial MindsetProblem Solving

Key Responsibilities

•Deliver advanced customer, commercial and operational analytics that identify revenue opportunities, support strategic initiatives and drive improved business performance across Crown's properties.
•Develop forecasting models, customer segmentations and performance reporting that support business planning, workforce planning and long-term commercial decision-making.
•Partner with senior stakeholders across the business to translate complex datasets into clear, actionable insights and recommendations that influence key business outcomes.
•Analyse customer behaviour, pricing, product mix, channel performance, demand trends and new business opportunities to inform growth and profitability strategies.
•Design, build and maintain reporting frameworks, dashboards and analytics solutions that improve data accessibility, reporting consistency and decision-making capability.
•Support enterprise-wide projects and business improvement initiatives, measuring performance outcomes and providing recommendations for ongoing optimisation.

Customer Data AnalystSeniorGamblingCasinosInformation TechnologyAnalyticsSQLPythonPower BITableau

Key Responsibilities

•Deliver advanced customer, commercial and operational analytics that identify revenue opportunities, support strategic initiatives and drive improved business performance across Crown's properties.

•Develop forecasting models, customer segmentations and performance reporting that support business planning, workforce planning and long-term commercial decision-making.

•Partner with senior stakeholders across the business to translate complex datasets into clear, actionable insights and recommendations that influence key business outcomes.

•Analyse customer behaviour, pricing, product mix, channel performance, demand trends and new business opportunities to inform growth and profitability strategies.

•Design, build and maintain reporting frameworks, dashboards and analytics solutions that improve data accessibility, reporting consistency and decision-making capability.

•Support enterprise-wide projects and business improvement initiatives, measuring performance outcomes and providing recommendations for ongoing optimisation.