Group Senior Customer Strategy Analyst
Crown Resorts
Group Senior Customer Strategy Analyst
Crown Resorts is seeking a Group Senior Customer Strategy Analyst to join their Strategy team in Southbank, Victoria, Australia. The role involves delivering customer, commercial, and operational insights to drive business performance across integrated resort operations, partnering with senior stakeholders, and using advanced analytics to inform strategic decisions.
Group Senior Customer Strategy Analyst
Crown Resorts is seeking a Group Senior Customer Strategy Analyst to join their Strategy team in Southbank, Victoria, Australia. The role involves delivering customer, commercial, and operational insights to drive business performance across integrated resort operations, partnering with senior stakeholders, and using advanced analytics to inform strategic decisions.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Deliver advanced customer, commercial and operational analytics that identify revenue opportunities and support strategic initiatives.
- Develop forecasting models, customer segmentations and performance reporting.
- Partner with senior stakeholders to translate complex datasets into actionable insights.
- Analyse customer behaviour, pricing, product mix, channel performance, demand trends and new business opportunities.
- Design, build and maintain reporting frameworks, dashboards and analytics solutions.
- Support enterprise-wide projects and business improvement initiatives.