Sydney
1 week ago
Staff Software Engineer - Contact Centre
Commonwealth Bank
Sydney
1 week ago
Staff Software Engineer - Contact Centre
Staff Software Engineer needed to lead the technical vision for CommSec's Contact Centre Modernisation program. Requires deep full-stack expertise in .NET, React, TypeScript, AWS, and Microsoft Dynamics 365 Customer Service, with a focus on AI-powered customer experiences at scale.
AI-enabledOn-siteFull-timePrincipal.NETC#
Staff Software Engineer - Contact Centre
Staff Software Engineer needed to lead the technical vision for CommSec's Contact Centre Modernisation program. Requires deep full-stack expertise in .NET, React, TypeScript, AWS, and Microsoft Dynamics 365 Customer Service, with a focus on AI-powered customer experiences at scale.
AI-enabledOn-siteFull-timePrincipal.NET
Salary
Not specified
Core Qualifications
Technical (Must-have)
.NETC#ReactTypeScriptAWSMicrosoft Dynamics 365 Customer ServiceDynamics 365 OmnichannelContact CentreAPI DevelopmentDistributed SystemsMicroservicesEvent-Driven ArchitecturesGenerative AICI/CDDevSecOps
Soft Skills
Technical LeadershipMentoringInfluencingEngineering ExcellenceContinuous ImprovementCustomer Outcomes Focus
Key Responsibilities
- Drive the technical vision for customer interactions across digital, assisted and AI-enabled channels
- Design scalable cloud-native solutions, modern APIs and intelligent workflows
- Influence architecture and engineering direction across multiple teams
- Combine modern software engineering, automation and Generative AI to deliver better customer and colleague experiences
- Solve complex challenges at enterprise scale while championing engineering excellence, reliability and security
- Mentor engineers and shape strategic technology outcomes
Staff Software EngineerContact CentreFinancial ServicesFull-stack.NETAWSMicrosoft Dynamics 365Generative AICloudTechnical Leadership