6 days ago

Executive Manager Retail Credit

Commonwealth Bank

Sydney

6 days ago

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CommBank is seeking an experienced Executive Manager, Retail Credit to lead the National Home Lending Credit Decisioning function, overseeing a workforce of over 350 in a high-volume, regulated environment. The role involves driving operational performance, leading a significant transformation of credit decisioning capability, and ensuring strong governance, risk management, and responsible AI practices.

AI-enabledOn-siteFull-timeExecutiveOperational LeadershipStakeholder Management

Executive Manager Retail Credit

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AI-enabledOn-siteFull-timeExecutiveOperational Leadership

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

On-site

Employment Type

Full-time

Experience Level

Executive

Core Qualifications

Technical (Must-have)

Operational LeadershipStakeholder ManagementChange ManagementData AnalyticsModel Risk ManagementGovernanceAI-enabled DecisioningAutomationResponsible AIContinuous ImprovementCustomer InsightsRisk Management

Soft Skills

LeadershipAccountabilityEngagementCourageCommitmentInfluenceChallenge

Preferred Qualifications

Technical (Nice-to-have)

AI-enabled DecisioningAutomationResponsible AI

Key Responsibilities

•Lead a large-scale national operation responsible for retail credit decisioning across the Home Lending portfolio.
•Drive customer, risk and operational outcomes through strong leadership, disciplined execution and continuous improvement.
•Partner with senior stakeholders across Home Buying, Retail Banking, Risk and Operations to deliver strategic priorities.
•Use customer insights, complaints data and operational performance metrics to identify opportunities and deliver sustainable change.
•Build a culture of accountability, engagement and high performance across a geographically dispersed workforce.
•Lead a significant transformation of the credit decisioning function, helping establish future ownership and oversight of AI-enabled models while ensuring teams, controls and governance frameworks are positioned for long-term success.

Executive ManagerRetail CreditHome LendingFinancial ServicesLeadershipCredit DecisioningAITransformationRisk ManagementSydney

Core Qualifications

Technical (Must-have)

Soft Skills

LeadershipAccountabilityEngagementCourageCommitmentInfluenceChallenge

Key Responsibilities

•Lead a large-scale national operation responsible for retail credit decisioning across the Home Lending portfolio.

•Drive customer, risk and operational outcomes through strong leadership, disciplined execution and continuous improvement.

•Partner with senior stakeholders across Home Buying, Retail Banking, Risk and Operations to deliver strategic priorities.

•Use customer insights, complaints data and operational performance metrics to identify opportunities and deliver sustainable change.

•Build a culture of accountability, engagement and high performance across a geographically dispersed workforce.

•Lead a significant transformation of the credit decisioning function, helping establish future ownership and oversight of AI-enabled models while ensuring teams, controls and governance frameworks are positioned for long-term success.