Melbourne
1 week ago
Product Owner – Customer Systems
Cleanaway Waste Management
Melbourne
1 week ago
Product Owner – Customer Systems
Cleanaway is seeking a senior Product Owner for Customer Systems in Melbourne, responsible for owning Salesforce and customer-facing systems end-to-end. The role requires deep Salesforce expertise, strong product leadership, and a commercial mindset to drive value, adoption, and innovation across the platform.
AI-enabledHybridFull-timeSeniorSalesforceSalesforce Service Cloud
Product Owner – Customer Systems
Cleanaway is seeking a senior Product Owner for Customer Systems in Melbourne, responsible for owning Salesforce and customer-facing systems end-to-end. The role requires deep Salesforce expertise, strong product leadership, and a commercial mindset to drive value, adoption, and innovation across the platform.
AI-enabledHybridFull-timeSeniorSalesforce
Salary
Not specified
Core Qualifications
Technical (Must-have)
SalesforceSalesforce Service CloudSalesforce Marketing CloudSalesforce CPQSalesforce Revenue CloudCRM platformsWSJFDVFAIagentic capability
Soft Skills
Strategic thinkingCommercial mindsetStakeholder influenceDecision makingProduct leadershipComplexity managementVendor managementInnovationFuture-focused mindset
Key Responsibilities
- Act as the single, accountable Product Owner for Salesforce and customer systems across build and run, with clear decision authority on priorities and trade-offs
- Own and execute an end-to-end roadmap aligned to long-term strategic value drivers, shaping how customer technology supports business growth
- Translate customer, sales and service needs into product outcomes, epics and a prioritised, value-led backlog
- Drive value realisation through adoption, ROI tracking, and continuous optimisation of platform performance
- Lead senior stakeholder engagement across Customer, Commercial, IT and delivery partners, influencing enterprise-wide outcomes
- Contribute to governance, investment cases, and embedding innovation and future capability into customer systems
Product OwnerSalesforceCustomer SystemsEnvironmental ServicesWaste ManagementProduct ManagementMarketingFull-timeHybridSenior