1 week ago

SME&C Change & Adoption Lead

Avanade

Sydney

1 week ago

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Avanade is seeking an AI Transformation Change & Adoption Lead to drive adoption of its Agentic Platform and AI-enabled ways of working across SME&C client delivery and operations in the APAC squad. The role focuses on user adoption, workflow redesign, responsible AI governance, and embedding AI into day-to-day work. Requires 7-15 years of professional experience with at least 7-10 years in Change Enablement.

AI-enabledOn-siteFull-timeSeniorChange ManagementOrganizational Design

SME&C Change & Adoption Lead

Apply

AI-enabledOn-siteFull-timeSeniorChange Management

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

On-site

Experience Required

15 years

Employment Type

Full-time

Experience Level

7-15 years of professional experience and at least 7-10 years of experience in Change Enablement

Core Qualifications

Technical (Must-have)

Change ManagementOrganizational DesignProject ManagementData AnalysisStakeholder ManagementCommunicationAI AdoptionResponsible AIAgentic PlatformCopilotWorkflow RedesignGovernanceTrainingMetrics TrackingLeadership

Soft Skills

Interpersonal SkillsResults-drivenDetail-orientedCommunicationLeadership

Preferred Qualifications

Technical (Nice-to-have)

AIAutomationDigital Workplace Adoption

Key Responsibilities

•Lead the change and adoption approach for AI Transformation engagements, including Agentic Platform, Copilot, agent-based solutions and AI-enabled operating models
•Translate AI transformation strategies into practical adoption plans that support leadership alignment, user readiness, behaviour change and measurable business outcomes
•Partner operationally with the AI Specialist & GTM Lead to align adoption activities with AI propositions, GTM priorities, Microsoft plays and client value hypotheses
•Work with AI Architects and delivery teams to ensure agent design, deployment and lifecycle management are matched with clear human adoption, governance and operating model changes
•Define stakeholder groups, personas, use cases and adoption journeys for AI and agent-based solutions
•Develop enablement assets for AI adoption, including executive briefings, champion materials, responsible AI guidance, agent usage playbooks, training content and reinforcement plans
•Support responsible AI governance by helping clients and Avanade teams understand roles, decision rights, controls, escalation paths and appropriate human oversight
•Embed adoption and change activities into agent lifecycle management, including onboarding, usage measurement, feedback loops, improvement cycles and retirement / scaling decisions
•Identify adoption risks, trust barriers, workflow disruption, capability gaps and governance concerns related to AI and agent deployment
•Define and track AI adoption metrics such as usage, confidence, productivity signals, use case activation, responsible AI compliance behaviours and value realisation
•Capture lessons from AI engagements and convert them into repeatable adoption assets, AI transformation playbooks and reusable IP for the APAC squad
•Support internal adoption of agentic ways of working across delivery and operations where needed, helping teams use Avanade’s AI and agent capabilities consistently

Change ManagementAI TransformationAgentic PlatformAdoptionResponsible AISME&CAPACAvanadeFull-timeOn-site

Core Qualifications

Technical (Must-have)

Soft Skills

Interpersonal SkillsResults-drivenDetail-orientedCommunicationLeadership

Key Responsibilities

•Lead the change and adoption approach for AI Transformation engagements, including Agentic Platform, Copilot, agent-based solutions and AI-enabled operating models

•Translate AI transformation strategies into practical adoption plans that support leadership alignment, user readiness, behaviour change and measurable business outcomes

•Partner operationally with the AI Specialist & GTM Lead to align adoption activities with AI propositions, GTM priorities, Microsoft plays and client value hypotheses

•Work with AI Architects and delivery teams to ensure agent design, deployment and lifecycle management are matched with clear human adoption, governance and operating model changes

•Define stakeholder groups, personas, use cases and adoption journeys for AI and agent-based solutions

•Develop enablement assets for AI adoption, including executive briefings, champion materials, responsible AI guidance, agent usage playbooks, training content and reinforcement plans

•Support responsible AI governance by helping clients and Avanade teams understand roles, decision rights, controls, escalation paths and appropriate human oversight

•Embed adoption and change activities into agent lifecycle management, including onboarding, usage measurement, feedback loops, improvement cycles and retirement / scaling decisions

•Identify adoption risks, trust barriers, workflow disruption, capability gaps and governance concerns related to AI and agent deployment

•Define and track AI adoption metrics such as usage, confidence, productivity signals, use case activation, responsible AI compliance behaviours and value realisation

•Capture lessons from AI engagements and convert them into repeatable adoption assets, AI transformation playbooks and reusable IP for the APAC squad

•Support internal adoption of agentic ways of working across delivery and operations where needed, helping teams use Avanade’s AI and agent capabilities consistently