Spanish Customer Experience Agent
arcavindi
Duiven
2 days ago
Spanish Customer Experience Agent
Arcavindi is seeking a Spanish-speaking Customer Experience Agent for a hybrid role in Duiven, Netherlands. You will handle customer inquiries across multiple channels, resolve complaints, and support the buying process while contributing to a high-performing team culture.
Hybrid
Full-time
Entry Level
CRM Systems
Digital Communication Platforms
Salary
Not specified
Core Qualifications
Technical (Must-have)
CRM systemsdigital communication platforms
Soft Skills
communicationempathyproblem-solvingresilienceteamworkproactiveadaptabilitytime management
Tools (Must-have)
WhatsAppwebchatemailphoneSMS
Key Responsibilities
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
- Handle outbound calls, including welcomes, collections, and customer updates.
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
- Support the buying process, overcoming objections and helping customers feel confident.
- Accurately record interactions, maintain systems, and complete admin tasks.
- Liaise with internal teams to deliver smooth handovers and joined-up customer care.
- Contribute to continuous improvement by suggesting ways to refine processes.
customer serviceSpanish speakinghybridDuivenArcavindicustomer experiencesales support