Italian Cx Team Lead
arcavindi
Duiven
2 days ago
Italian Cx Team Lead
This is a Team Leader role for a Customer Experience team, based in Duiven, Netherlands, requiring fluency in Italian and at least 1 year of leadership experience. The job involves leading a team of support agents, managing KPIs, and driving continuous improvement.
On-site
Full-time
Mid Level
CRM Systems
Salary
Not specified
Core Qualifications
Soft Skills
leadershipcoachingcommunicationproblem solvingadaptabilityresilienceattention to detail
Tools (Must-have)
CRM systems
Key Responsibilities
- Lead and develop a team of support agents
- Manage team performance, SLAs, KPIs, and adherence to policies
- Resolve escalated queries and complaints empathetically
- Coach and mentor team members
- Oversee scheduling, workloads, and team workstreams
- Support recruitment, onboarding, and development
- Collaborate with internal stakeholders
- Promote team engagement, wellbeing, and continuous improvement
Team LeaderCustomer ExperienceItalianDuivenNetherlandsFull-timeOn-siteSupport