Customer Experience Agent - Norwegian Speaking (CEC)
arcavindi
Amsterdam
2 days ago
Customer Experience Agent - Norwegian Speaking (CEC)
Arcavindi seeks a Norwegian-speaking Customer Experience Agent for a hybrid role in Amsterdam, handling customer queries, complaints, and buying support across multiple channels. The role requires customer service experience and fluency in Norwegian.
Hybrid
Full-time
Entry Level
CRM Systems
Digital Communication Platforms
Salary
Not specified
Core Qualifications
Technical (Must-have)
CRM systemsdigital communication platforms
Soft Skills
communicationempathyproblem-solvingresilienceteam-orientedproactiveadaptability
Key Responsibilities
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
- Handle outbound calls, including welcomes, collections, and customer updates.
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
- Support the buying process, overcoming objections and helping customers feel confident.
- Accurately record interactions, maintain systems, and complete admin tasks.
- Liaise with internal teams to deliver smooth handovers and joined-up customer care.
- Contribute to continuous improvement by suggesting ways to refine processes.
Customer ExperienceNorwegianHybridAmsterdamCustomer ServiceComplaint HandlingBuying SupportScale-upE-commerceFull-time