Customer Experience Agent - French Speaking (CEC)
arcavindi
Duiven
3 days ago
Customer Experience Agent - French Speaking (CEC)
Arcavindi seeks a French-speaking Customer Experience Agent for a hybrid role in Duiven, Netherlands. The position involves handling customer queries across multiple channels, resolving complaints, and supporting buying processes. Requires customer service experience and fluency in French.
Hybrid
Full-time
Entry Level
CRM Systems
Digital Communication Platforms
Salary
Not specified
Core Qualifications
Soft Skills
communicationempathyproblem-solvingresilienceorganizationteam-orientedproactive
Tools (Must-have)
CRM systemsdigital communication platforms
Key Responsibilities
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
- Handle outbound calls, including welcomes, collections, and customer updates.
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
- Support the buying process, overcoming objections and helping customers feel confident.
- Accurately record interactions, maintain systems, and complete admin tasks.
- Liaise with internal teams to deliver smooth handovers and joined-up customer care.
- Contribute to continuous improvement by suggesting ways to refine processes.
Customer ExperienceFrench SpeakingHybridFull-timeDuivenArcavindi