Therapy Coordinator

Salary

Core Qualifications

Key Responsibilities

• •Coordinate client appointments and therapy support activities in collaboration with therapists, administration, and leadership teams to optimise therapist travel time, therapy hours, and administrative efficiency
• •Respond promptly to changes in therapist availability and ensure schedules are accurately updated within the Practice Management System (PMS)
• •Facilitate continuity of care by rescheduling sessions, converting appointments to telehealth, or coordinating therapy support activities in place of cancellations
• •Conduct client welcome and onboarding calls, gathering relevant health, psychosocial, and risk-related information to support safe and effective service delivery
• •Ensure NDIS plans are obtained and stored appropriately, or clearly documented where families choose not to provide plans
• •Monitor and action administration task queues and shared inboxes, completing tasks directly or delegating appropriately to administration and therapy team members
• •Oversee appointment completion, accurate invoicing, and service delivery summaries in alignment with NDIS, Medicare, and private funding requirements
• •Generate, amend, and manage therapy plans and formal documentation in accordance with organisational processes and funding model requirements
• •Prepare and distribute PMS reports to therapists and leadership, providing accurate insights into caseloads, productivity, and client data
• •Adhere to nationally consistent administrative and clinical support processes and maintain strict privacy and confidentiality