Customer Support Officer
APM
Pialba
1 week ago
Customer Support Officer
APM is hiring a Customer Service Officer to be the first point of contact for customers, handling appointments and queries across multiple sites. The role requires customer service experience, CRM skills, and comfort in fast-paced environments. Benefits include work-life balance, additional leave, and paid parental leave.
Hybrid
Full-time
Entry Level
CRM
Telephony
Salary
Not specified
Core Qualifications
Technical (Must-have)
CRMtelephony
Soft Skills
customer de-escalationempathyproblem-solvingteamworkattention to detailadaptabilitycomposure under pressureprofessionalism
Key Responsibilities
- Understanding customer needs and scheduling appointments
- Processing information accurately
- Learning quickly new systems and processes
- Meeting objectives and targets
- Staying composed under pressure
- Adapting to change
- Upholding company values
Customer ServiceCustomer SupportCRMHealthcareHuman ServicesQueenslandAustraliaHybridFull-time